Case Studies
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Wait Times on Google
Wait Times on Google
2015
My role


Challenge
People need help planning their days
Opportunity + use cases
How do we allow users to see up-to-the hour, estimated wait times at places?
At what time of the day is there usually a wait at my local cafe?
User flows + explorations
Pairing with Popular Times was more scalable than with hours of operation
High-level user flow
High-level user flow
visual design
A scalable + international-friendly tooltip
High-level user flow
High-level user flow
interaction design
Swipe or tap to drill down by week, day + hour
Interaction + visual design
12
Final tooltip plus graph
12
GOOGLE MY BUSINESS
Google My Business Material Design
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Outcome
An interactive tooltip allowed for more flexibility + up to the hour interaction
High-level user flow
Take-aways + Next steps
Improve overall UI hierarchy by reducing wait time to graph correlation
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